Legal & support

Privacy information

• Account email, household settings, device setup records, DNS filtering rules, payment metadata from Stripe, support tickets, and connection checks are processed to provide and secure the service you requested, prevent abuse, and meet legal obligations.
• DNS activity used for Activity views is retained according to your plan’s advertised windows. Hiding older rows is not the same as deletion — use Privacy & data to clear history or delete your account.
• Product analytics on rindai.net exclude sensitive browsing detail from general event payloads. Server-authoritative protection events are recorded from the backend. You can decline optional product analytics where that control is offered.
• We use processors such as hosting, email, and Stripe under contracts that limit their use of your data to providing their services to us. We do not sell personal data.
• Signed-in customers can download their data, clear activity, or delete their account from Privacy & data. Deletion removes account access; some records may be kept where the law requires (for example billing or security logs) for a limited period.

Service terms

These are the customer-facing terms for Rindai on rindai.net. They apply when you create an account or use the service. By creating an account or using Rindai you agree to these terms.

• Plans. Free is $0 with one registered phone setup. Plus is $3/month or $30/year USD with up to 25 registered setups, when live card charging is enabled for your account. Prices exclude any taxes Stripe is required to collect. Features and limits may change; material changes to paid plans are described in Plan & billing before renewal where practical.
• What Rindai does — and does not. Protection is DNS-based filtering for phones you set up. It does not close apps, replace antivirus, encrypt all traffic, stop every tracker, or guarantee complete internet protection. Results depend on device settings, network path, and third-party software.
• Your responsibility. Only manage devices and households you are authorised to protect. You are responsible for account credentials, payment method validity, and lawful use. Do not use Rindai to interfere with other people’s networks without authority, to break the law, or to abuse the service (including automated scraping or overload of our DNS or APIs).
• Payments and failed renewals. Card charges are processed by Stripe. If a renewal payment fails, Stripe may retry once the next day. If that retry also fails, Plus ends, the subscription is cancelled, and household DNS filtering settings are cleared so devices are no longer restricted by Rindai rules until you set them again. Update your card in Plan & billing before the retry when you can.
• Availability. We aim for reliable uptime but do not warrant uninterrupted or error-free service. Maintenance, upstream DNS or cloud failures, and force majeure may cause outages without liability for indirect or consequential loss (to the fullest extent allowed by law).
• Outages. Service needs DNS connectivity to Rindai. If filtering DNS is unavailable, restore ordinary DNS on the phone (Android Private DNS → Automatic; iPhone remove the Rindai profile) so the device can reach the internet.
• Intellectual property. Rindai branding, software, and documentation remain ours or our licensors’. You get a limited, revocable right to use the service for your household; you do not get ownership of our code, marks, or infrastructure.
• Feedback. Ideas, feedback, and feature requests you send may be used to improve Rindai without obligation to adopt them or to compensate you.
• Limitation of liability. To the fullest extent permitted by applicable law, Rindai and its operators are not liable for indirect, incidental, special, or consequential damages, or for loss of data, profits, or goodwill arising from use of the service. Our aggregate liability for a paid period is limited to the fees you paid for Plus in the three months before the claim. Nothing here excludes liability that cannot be limited under your local law (including fraud or death or personal injury caused by negligence where such rules apply).
• Suspension and termination. We may suspend or end access for non-payment, abuse, legal risk, or material breach. You may cancel renewal anytime from Plan & billing. Surviving terms (including IP, liability limits, and privacy notices) continue after termination.
• Governing law. These terms are governed by the laws applicable where the Rindai operator is established, without prejudice to mandatory consumer protections in your country of residence.

Support & contact

Open a request in the app at Support, or email support@rindai.net. Ticket replies are handled by Rindai staff through the support mailbox. Free and Plus use the same email and in-app support channel — we do not sell a priority or faster-support lane. We do not promise a community forum, call-booking service, WhatsApp support (until announced as available), or a fixed reply time.